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CUSTOMER SERVICE
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CONTACT US
Have questions?
They might be answered in the FAQ's below.
We tried to cover just about everything you need to know.
You can also email us at: info@chromemagnet.shop
or fill in our contact form:
FAQ
01
I’ve found the shirt I want but can’t select my size
If your size is not available, its likely we do not have any current stock available. It could also be a computer glitch - you never know. Either way, send us an email or jump on one of our social media channels, and we promise to sort it out.
03
Has my order been sent yet ?
Once your order has been sent, you will receive an email notification with the tracking information. Sometimes this email can end up in your spam file, so double check there or send us an email, and we will follow this up for you.
05
Part of my order is missing
We hope this never happens, but if it does, let us know, and we will get straight onto it.
07
Which methods of payments can I use?
We accept credit card only.
09
Is it safe to order online?
Yes it is safe to order online and we include security software in our Shopping Cart to protect your private information.
02
Can you give me more information about the products?
Sure, drop us a line or connect with us on social media and let us know what your after.
04
Can I track my order ?
Yes, after your purchase you will receive a tracking number.
06
You’ve sent me the wrong items
Dohh, we hope this never happens, but if it does we will be sure to exchange your item at our cost.
08
I forgot to use my discount code
Unfortunately, once the transaction has been processed, we can not refund this. We can, however, give you a credit towards a future purchase.
10
Delivery - How much is it, and how long does it take?
We will aim to get your goods out on the next business day. For goods being delivered Australia wide, expect 2-5 business days.